Privacy Policy — bdjiee Casino Bangladesh

1. Data We Collect

When you create and use an account on bdjiee, we collect personal data across several categories. The specific data collected depends on the stage of your relationship with our platform and the services you choose to use. Below is a full breakdown of the personal data bdjiee may hold about you.

Registration Data

When you register a bdjiee account, we collect your full legal name, date of birth, residential address (including city and division within Bangladesh, for example Dhaka, Chittagong, Sylhet, or Rajshahi), mobile phone number, and email address. This data is required to create and administer your account and to verify that you meet the minimum age requirement of 18 years.

Identity Verification Data

To comply with our Know Your Customer (KYC) obligations and to process withdrawals, bdjiee collects copies of government-issued identity documents. These may include your National Identity Card (NID), passport, or driving licence. We may also collect a recent utility bill or bank statement to verify your residential address, and in some cases a selfie photograph to confirm that the document you have submitted belongs to you.

Financial Data

bdjiee collects information about the payment methods you use to deposit and withdraw funds, including mobile money account numbers associated with bKash, Nagad, Rocket, or Upay accounts, bank account details where bank transfer is used, and card numbers (stored in truncated form only — we do not retain your full card number) for Visa and Mastercard transactions. Full payment card data is handled exclusively by our PCI-DSS compliant payment processor and is never stored on bdjiee servers.

Transaction and Activity Data

We maintain a complete record of all financial transactions on your account — deposits, withdrawals, bonus credits, and adjustments — as well as your gaming activity, including game sessions, wager amounts, outcomes, and sports bets placed. This data is used for account management, dispute resolution, responsible gaming monitoring, and fraud prevention.

Technical and Device Data

When you access the bdjiee platform, we automatically collect certain technical data including your IP address, device type, operating system, browser type and version, screen resolution, and session timestamps. This data is used for security monitoring, fraud detection, and platform performance optimisation.

Communications Data

If you contact bdjiee via live chat or by emailing [email protected], we retain a record of that communication, including the content of messages and the date and time they were sent. This allows our support team to provide consistent assistance and to resolve disputes effectively.

2. How We Use Your Data

bdjiee uses the personal data we collect exclusively for the purposes set out in this Privacy Policy. We do not use your data for purposes that are incompatible with those for which it was originally collected. The primary purposes for which we process your data are as follows:

• Account administration: creating, maintaining, and managing your bdjiee player account, including processing deposits and withdrawals and applying bonuses.
• Identity verification: confirming that you are who you say you are, that you meet the minimum age requirement of 18 years, and that your payment methods belong to you.
• Transaction processing: facilitating deposits via bKash, Nagad, Rocket, Upay, bank transfer, and card, and processing withdrawal requests to your verified payment method.
• Customer support: responding to your enquiries, resolving disputes, and providing assistance with any technical or account-related issues.
• Fraud prevention and security: monitoring account activity for signs of fraudulent behaviour, money laundering, bonus abuse, or unauthorised access, and taking appropriate action where such activity is detected.
• Responsible gaming: monitoring your gaming activity to identify patterns that may indicate problem gambling behaviour, and making responsible gaming tools available to you where appropriate.
• Legal compliance: meeting our obligations under applicable laws and regulations, including record-keeping requirements and responding to lawful requests from competent authorities.
• Platform improvement: using aggregated, anonymised usage data to improve the performance, design, and game offering of the bdjiee platform.
• Promotional communications: where you have opted in to receive them, sending you information about bdjiee promotions, bonuses, and seasonal offers. You may opt out of marketing communications at any time by contacting [email protected].

3. Data Sharing and Disclosure

bdjiee does not sell your personal data to any third party. We share your personal data only in the limited circumstances described below, and only to the extent necessary for the specified purpose.

Payment Service Providers

To process your deposits and withdrawals, we share relevant financial data with our payment processing partners, which include the operators of bKash, Nagad, Rocket, and Upay mobile money services, as well as our bank transfer and card processing partners. These providers receive only the minimum data necessary to execute the transaction and are contractually prohibited from using your data for any other purpose.

Identity Verification Services

To fulfil our KYC obligations, bdjiee works with specialist identity verification partners. These partners receive copies of the identity documents you submit and use automated and manual review processes to confirm their authenticity. Identity verification providers operate under strict data processing agreements and retain your documents only for the period necessary to complete the verification process.

Game Providers

When you play games on bdjiee provided by third-party studios — including Pragmatic Play, Evolution Gaming, Microgaming, Spribe, or Ezugi — a session token and anonymised player identifier are shared with the relevant provider to authenticate your game session. These providers do not receive your full name, contact details, or financial data.

Legal and Regulatory Disclosure

bdjiee may disclose your personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by law, court order, or in response to a lawful request. We will notify you of any such disclosure where we are legally permitted to do so.

Business Transfers

In the event that bdjiee undergoes a merger, acquisition, or sale of all or part of its business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified via your registered email address if such a transfer results in a material change to the way your data is processed, and you will be given the opportunity to close your account before the transfer takes effect.

4. Cookies and Tracking Technologies

bdjiee uses cookies and similar tracking technologies to operate the platform, maintain your session, and protect the security of your account. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What Are Cookies?

Cookies are small text files that are stored on your device when you visit a website. They allow the website to recognise your device on subsequent visits and to maintain information about your session. Cookies are not executable programs and cannot carry viruses or access other files on your device.

Cookies We Use

Managing Your Cookies

Most web browsers allow you to control cookie settings through the browser's preferences menu. You can choose to block all cookies, delete existing cookies, or be notified when a new cookie is set. Please be aware that disabling essential or security cookies may prevent you from logging in to your bdjiee account or using certain features of the platform.

bdjiee does not use third-party advertising cookies or tracking pixels from social media platforms. The only third-party cookies present on the bdjiee platform are those set by our game providers (such as Evolution Gaming and Pragmatic Play) for the purpose of authenticating and delivering game sessions within the platform environment.

5. Data Retention

bdjiee retains your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods we apply to each category of data are set out below.

At the end of the applicable retention period, your personal data is either permanently deleted from our systems or anonymised so that it can no longer be associated with you as an individual. Anonymised and aggregated data (for example, aggregated statistics about platform usage) may be retained indefinitely for research and development purposes.

6. Data Security

The security of your personal data is a core operational priority for bdjiee. We implement a layered set of technical and organisational measures designed to protect your data against unauthorised access, accidental loss, destruction, or disclosure.

Technical Security Measures

• 256-bit SSL/TLS encryption is applied to all data in transit between your device and bdjiee servers, including login sessions, game play, and payment transactions.
• Encrypted storage is used for all sensitive data fields at rest, including identity documents, payment method references, and password hashes.
• Password hashing: bdjiee never stores your password in plain text. Passwords are stored as one-way cryptographic hashes using industry-standard algorithms.
• Access controls: access to player data within our internal systems is restricted by role-based access controls. Only personnel with a legitimate operational need can access personal data, and all access is logged and audited.
• Intrusion detection: our infrastructure is monitored continuously for anomalous access patterns, brute-force login attempts, and other security threats.

Organisational Security Measures

• All bdjiee staff who handle personal data undergo data protection training as part of their onboarding and annual compliance review process.
• Third-party service providers who process personal data on our behalf are subject to rigorous due diligence and are required to sign data processing agreements committing them to equivalent security standards.
• bdjiee conducts periodic internal security reviews and engages third-party security specialists for penetration testing of the platform.

Data Breach Response

In the event of a personal data breach that poses a risk to your rights and freedoms, bdjiee will notify affected players without undue delay — and in no event later than 72 hours after becoming aware of the breach — providing details of what data was involved, what steps we have taken in response, and what actions you should consider taking to protect yourself. Notifications will be sent to the email address registered on your bdjiee account.

7. Your Privacy Rights

As a player on bdjiee, you have a number of rights in relation to the personal data we hold about you. These rights are summarised below. To exercise any of them, please contact our support team via live chat or by emailing [email protected]. We will respond to all valid requests within 30 days of receipt.

Right of Access

You have the right to request a copy of all personal data that bdjiee holds about you. This is sometimes called a Subject Access Request (SAR). We will provide your data in a structured, commonly used, machine-readable format (such as CSV or PDF) upon request. There is no charge for a standard access request.

Right to Rectification

If any of the personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update some information — such as your email address and mobile number — directly through the account settings section of the bdjiee platform. For changes to your name or date of birth, you will need to contact support and provide supporting documentation.

Right to Erasure

You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent and there is no other legal basis for processing, or where the data has been processed unlawfully. Please note that this right is subject to our legal data retention obligations: data that must be kept for a defined period under applicable law cannot be deleted ahead of schedule, though it will be securely deleted as soon as the mandatory retention period expires.

Right to Restrict Processing

In certain circumstances — for example, where you have contested the accuracy of data we hold and we are in the process of verifying it — you have the right to request that we restrict the processing of your personal data to storage only until the matter is resolved.

Right to Data Portability

Where we process your data on the basis of consent or contract, and the processing is carried out by automated means, you have the right to receive that data in a portable format and to have it transmitted to another controller where technically feasible.

Right to Object to Marketing

You have an absolute right to object to the processing of your personal data for direct marketing purposes. If you no longer wish to receive promotional communications from bdjiee, please email [email protected] with the subject line "Unsubscribe" and we will action your request within 5 business days.

8. Updates to This Policy

bdjiee reviews and updates this Privacy Policy periodically to reflect changes in our data processing practices, changes in applicable law, or improvements to our platform. When we make material changes to this Policy, we will notify registered players by email to their registered address and by displaying a prominent notice on the bdjiee platform for a period of at least 7 days before the updated Policy takes effect.

The effective date at the top of this page reflects the date of the most recent update. Minor changes — such as clarifications of existing language or corrections of typographical errors — may be made without specific notification, though the effective date will be updated accordingly. We encourage you to review this Policy periodically so that you remain informed about how bdjiee handles your personal data.

Your continued use of the bdjiee platform following the effective date of any updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree to the updated Policy, you may request account closure in accordance with our Terms and Conditions.

If you have any questions about this Privacy Policy or about the way bdjiee handles your personal data, please contact our support team at any time via live chat on the platform or by emailing [email protected]. We are committed to addressing all privacy-related enquiries promptly and transparently. Our English-language support team operates 24 hours a day, 7 days a week, with response times typically within 2 hours during peak Bangladesh Standard Time hours (UTC+6).